How it works
You don’t need a diagnosis to take the first step.
You do not need to know exactly which medical service you need before contacting us. Describe your symptoms or select a medical service, doctor or healthcare provider and submit an inquiry for a consultation, diagnostic examination, second opinion or treatment.
Submitting an inquiry and using the ZagrebMed platform are free for patients and do not commit you to accepting any proposed service. The selected healthcare provider may request additional medical documentation, recommend the next steps and confirm appointment availability, the scope of the service and the price.
The ZagrebMed team can assist you with the initial communication and coordination. The final medical assessment, treatment recommendation and all clinical decisions are made by the selected doctor or healthcare provider.
From your first inquiry to a confirmed appointment
See how the process works, from submitting your inquiry and communicating with the healthcare provider to confirming your consultation, examination or treatment.
1st step in receiving treatment through ZagrebMed network is sending an inquiry and creating your unique ZagrebMed profile. You can do that by selecting the required medical service and providing the key information about you and your medical needs. Your unique ZagrebMed profile will be created, linked with your email. Your profile gives you direct access to healthcare providers for your medical needs.
Communicating with clinics is easy. Once your profile is created, it enables you to communicate with clinics directly. For each selected medical service, check the inquiries tab under your profile. There you can find individual inquiries with each hospital providing the selected medical service. By clicking on view inquiry, you will find the details regarding your inquiry. To chat directly with the clinic, we recommend to use the chat field, everything you write there is automatically shared. Use it do discuss all the details regarding your medical treatment. Your information is safe and is never shared with third parties.
Having discussed the key information regarding your treatment with the clinic, a personalised treatment plan will be prepared by the clinic and uploaded into your inquiry. Whether you require travel, accommodation, transfer or additional travel assistance, the same will be provided within your inquiry. ZagrebMed is here to cover everything for a stress-free medical trip.
Approve the treatment plan within your inquiry, or you can request a modification. A detailed itinerary will be prepared once you have confirmed the required medical and travel services. A day-to-day plan will be included. For assistance, ZagrebMed patient coordinator is at your disposal.
To make sure your medical experience goes stress-free, ZagrebMed will closely handle your status and assist with any additional clarifications. Feel free to discuss with us any questions you have.
Upon your arrival home we will follow-up with you regularly to track your recovery and satisfaction with the service provided. Your opinion matter to us and you will have the option to give feedback on all aspects of your medical trip in Zagreb.